Returns & Refunds

We only accept returns for faulty items. Report faults within 7 days of delivery with photos and a description. We will assess and, if verified, offer repair, replacement, or refund.

Return shipping for verified faults will be covered. If we request a return, we’ll provide instructions and any return authorisation.

We don’t accept returns for change of mind, wrong size, or buyer’s remorse. Return shipping for non-fault returns is the buyer’s responsibility, and such returns are accepted only at our discretion.

Returned items must be in the same condition as received unless the fault prevents this. Items damaged by misuse, unauthorised modifications, or battery leakage may be excluded.

Faulty item steps:

1. Contact support within 7 days with photos and a fault description.

2. We’ll assess eligibility and advise next steps.

3. If eligible, we’ll confirm repair, replacement, or refund and give return instructions.

4. Refunds are issued to the original payment method after we receive and inspect the return.

For questions or to report a fault, contact customer service with your order number and issue details.

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